Shipping policy

Shipping Policy

At Shortcut Superstore, we are committed to getting your order to you as quickly and safely as possible.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.
  • Orders are processed Monday through Friday (excluding weekends and public holidays).
  • During sales, holidays, or high-volume periods, processing times may be extended.

Shipping Times

Estimated delivery times:

Canada

  • Standard Shipping: 2–7 business days

United States

  • Standard Shipping: 4–10 business days

International

  • Standard Shipping: 7–21 business days

Please note that shipping times are estimates and may vary due to weather, carrier delays, customs processing, or other factors beyond our control.

Shipping Rates

Shipping costs are calculated automatically at checkout based on your shipping address and the size and weight of your order.

We may offer free shipping promotions on qualifying orders. Any applicable promotions will be displayed at checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number (when available).

Please allow up to 48 hours for tracking information to update after your order has been shipped.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country’s customs authority.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

Shortcut Superstore is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

Lost, Stolen, or Damaged Packages

Once your order has been handed over to the shipping carrier, delivery is the carrier’s responsibility.

If your package is lost, damaged, or marked as delivered but cannot be located, please contact us as soon as possible. We will do our best to assist you in working with the carrier to resolve the issue.

Delayed Shipments

While we strive to meet all estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather
  • Customs inspections
  • Carrier service interruptions
  • High shipping volumes

We appreciate your patience and understanding.

Contact Us

If you have any questions regarding your shipment or order, please contact our customer support team through our website’s Contact page. We aim to respond to all inquiries within 1–2 business days.